Shipping

Standard Delivery Timings

If you require some items urgently, or have further questions or concerns, do email us at wecare@naiise.com and we'll be happy to assist.

 

Local (Singapore) Shipping Charges

Shipping TypesSpendingShipping Fees
Local Shipping (Below $60)SGD 1.00 - SGD 59.99SGD 4.90
Free Local Shipping* (above $60)SGD 60.00 and AboveFREE 

For local shipment, our third-party courier, RoadBull, will contact you directly regarding delivery timing. Deliveries will be made between Mon - Sat, 9am - 10pm. For specific delivery timing requests, please kindly direct them to wecare@naiise.com. Additional charges may apply.

RoadBull's Customer Service hotline can be reached at +65 3100 1111 (office hour: Mon - Fri 9am - 6pm, Sat 9am - 1pm).

You can track the progress of the delivery at https://www.roadbull.com/ with the tracking code: RB_naiise[Your Order Number] (for example: RB_naiise123456)

Alternatively, you can email us at wecare@naiise.com and we will be able to assist you with your delivery.

*Please kindly note that additional shipping charges may apply for big and bulky orders which exceed our normal shipping boxes.

 

Self Collection (Within Singapore Only)

We currently offer free self-collection services at the following locations:

  • Naiise Iconic @ Jewel (Jewel Changi Airport, #02-205/206), from 11 a.m. to 9 p.m. daily,
  • Naiise @ I12 Katong (I12 Katong, #01-31/32), from 12p.m. to 9p.m. daily,
  • Naiise @ Wisma Atria (Wisma Atria, #03-24 to 29), from 12p.m. to 9p.m. daily.
  • Naiise @ Suntec City (Suntec City, West Wing, #02-334/335), from 12p.m. to 9p.m. daily.

Once your order has reached our store, you will receive a text notifying you that it is ready for self-collection. Please only head down for collection after you have received confirmation text from us.

For more information on how to get to these locations, please visit our Contact page here.

Please kindly note that:

  • For Self-Collection orders consisting of perishable items (beauty & grooming, food, beverages, items with expiry dates), we will only be able to hold your order at the store for 1 week; beyond 1 week, your order will be diverted back to our warehouse and our Customer Service team will contact you for additional collection / shipping arrangement

  • For Self-Collection orders not consisting of perishable items, we will only be able to hold your order at the store for 4 weeks; beyond 4 weeks, your order will be diverted back to our warehouse and our Customer Service team will contact you for additional collection / shipping arrangement

  • After your order has been diverted back to our Warehouse and if your order is still uncollected after 22 days, your order will be deemed as fulfilled and we will be indemnified from any liability or obligation regarding your order. Any payments made will be deemed final and non-refundable.

 

Overseas Shipping Charges

Naiise currently ships to all countries, except Russia. We work DHL Express to safely deliver your order to your doorstep. Due to some limitations, we may not be able to ship certain items such as food and bulky items. If you have any questions about the shipping eligibility of any product, do drop us an email at wecare@naiise.com. Naiise reserves the right to cancel any order or item that does not qualify for flat rate overseas shipping.

Overseas shipping restrictions may apply for food, beauty & grooming and bulky items. Should your order is unable to be shipped to your country or requires additional shipping charges, our customer service officer will contact you shortly.

Do note that import tax might be incurred when the parcel reaches your local customs. Payment of import tax is to be made by consumers to their local customs.

Shipping TypesSpendingShipping Fees
Local Shipping Charge Tier 1$1.00 SGD - $24.99 SGD$5.00 SGD
Local Shipping Charge Tier 2$25.00 SGD - $49.99 SGD$4.00 SGD
Local Shipping Charge Tier 3 $50.00 SGD - $74.99 SGD $3.00 SGD
Free Shipping $75.00 SGD and AboveFREE

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