Exchanges & Returns

Exchange & Return Policy (In-store Purchases)

Exchanges

We are happy to offer exchanges within 7 days for all items purchased from any Naiise outlets within Singapore if the following conditions are met:

  1. An original receipt is presented within 7 days of purchase, and
  2. Product is in sellable condition with its original packaging, and
  3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and
  4. You are exchanging for something of same or higher value*.

 Terms & Conditions: 

  • *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
  • Valid for one-time exchange only.
  • If a second exchange needs to be done, customers have to pay SGD4.90 for standard courier fee (for delivery).

Please note that orders made at Naiise Iconic cannot be returned or exchanged at other outlets, and vice versa.

Non-exchangeable items include:

  • Food
  • Plants (including terrariums)
  • Socks
  • Earrings
  • Inner wear & Swimwear
  • Altered/Customised items
  • Baby products
  • Beauty & Grooming products
  • Pet clothes and accessories
 
  • Bean bags
  • Sale items
  • Earphones
  • Made-to-order items

 

Returns

We are happy to offer returns within 7 days for any defective items that you have purchased at any Naiise outlets within Singapore, if the following conditions are met:

  1. Item purchased has a manufacturing defect, and 
  2. An original receipt is presented within 7 days of purchase.

Please note that orders made at Naiise Iconic cannot be returned or exchanged at other outlets, and vice versa.

Terms & Conditions 

  • The value of returned product(s) will be credited to you in the original payment mode.

Exchange & Return Policy (Online Purchases)

Exchanges

We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased on Naiise.com if the following conditions are met:

  1. Your name and order number must be presented in-store/sent to wecare@naiise.com within 7 days from receipt of delivery/collection, and
  2. Product is in sellable condition with its original packaging, and 
  3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and 
  4. You are exchanging for something of same or higher value*.

To exchange an item, please bring it to any Naiise outlets within Singapore (excluding Naiise Iconic) with the original packaging, or send it back to our SG headquarter 219 Kallang Bahru #03-00 Chutex Building, Singapore 339348.

Terms & Conditions 

  • *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
  • Valid for one-time exchange only.
  • If a second exchange needs to be done, customers have to pay SGD4.90 for standard courier fee (for delivery). 
  • Customers have to bear the cost of shipping products back to our headquarters

Non-exchangeable items include:

  • Food
  • Plants (including terrariums)
  • Socks
  • Earrings
  • Inner wear / Swimwear
  • Altered/Customised items
  • Baby products 
  • Beauty & Grooming products
  • Pet clothes and accessories

  • Bean bags
  • Sale items
  • Earphones
  • Made-to-order items

Returns

We are happy to offer returns within 7 days for any defective items that you have purchased on Naiise.com, if the following conditions are met:

Do send us the following to wecare@naiise.com in order for us to facilitate your return request as our team must first receive and access this:

  1. Photo of the defect(s) within 7 days from receipt of delivery/collection, and
  2. Item purchased has a manufacturing defect or damage caused by delivery.

Terms & Conditions 

  • The value of returned product(s) will be credited to you via the same credit card used to make the payment, cash (bank transfer) or store credits, whichever you prefer.

 

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